- This event has passed.
How to Increase Engagement via Phone-Based Services
November 14, 2018 @ 12:00 pm - 1:00 pmFree
Healthy Mothers, Healthy Babies Coalition of Georgia is pleased to host our first training on client engagement to share the knowledge and experience we’ve gained over the past 30 years serving clients via our Call Center! Join us for a 1 hour webinar to discuss techniques to maintain client engagement via telephone. You will learn:
-Best practices in keeping clients engaged on the phone
-Techniques to defuse angry clients
-Techniques to build rapport with clients via telephone
Our presenter is Shamonica McGill, Call Center Manager with Healthy Mothers, Healthy Babies Coalition of Georgia