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November 2018

A Guide to Public Cord Blood Banking for MCH Professionals

November 7 @ 12:00 pm - 1:00 pm

In this Webinar, Marcie Finney, MS, MBA, will discuss public cord blood banking and the importance of educating expectant parents about their options prior to delivery. She will provide you with facts and information in regards to the impact that cord blood banking is having not only in Atlanta, but worldwide. Candice Laster, LPN, will also discuss screening expectant parents and the best practice with collecting cord blood post -delivery to ensure optimal volume when collecting. Learning¬†Objectives At the conclusion,…

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How to Increase Engagement via Phone-Based Services

November 14 @ 12:00 pm - 1:00 pm

Healthy Mothers, Healthy Babies Coalition of Georgia is pleased to host our first training on client engagement to share the knowledge and experience we've gained over the past 30 years serving clients via our Call Center! Join us for a 1 hour webinar to discuss techniques to maintain client engagement via telephone. You will learn: -Best practices in keeping clients engaged on the phone -Techniques to defuse angry clients -Techniques to build rapport with clients via telephone Our presenter is…

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